Industry Overview
Insurance professionals spend a disproportionate amount of time on the phone with carriers, clients, and third parties. Agents calling underwriting departments, adjusters coordinating with repair shops, and brokers gathering quotes all face the same challenge: long hold times and complex phone systems that eat into productive hours.
The insurance industry's phone culture persists despite digital transformation elsewhere. Carriers still require phone calls for many inquiries, claims updates often need verbal confirmation, and client service expectations demand prompt callbacks. This creates a constant tension between phone availability and other responsibilities.
KallyAI transforms insurance phone operations. Delegate routine carrier calls, claims follow-ups, and information gathering to AI while you focus on client relationships and policy analysis. Every call is documented with detailed summaries, supporting your record-keeping and compliance needs.
!Phone Call Challenges in Insurance
Carrier underwriting departments have notoriously long hold times
Claims status calls require navigating complex phone trees
Quote gathering from multiple carriers is time-intensive
Policy change requests need carrier confirmation
Third-party coordination with body shops, contractors, and medical providers
Client callback expectations compete with carrier hold times
Documentation requirements for every carrier interaction
🛡️How KallyAI Helps Insurance Professionals
KallyAI handles the carrier calls that consume your day. From underwriting inquiries to claims follow-ups, let AI manage the hold times and phone navigation while you focus on clients and policy work.
Use Cases
Carrier Service Calls
KallyAI calls insurance carriers to check policy status, request documents, and handle routine service inquiries on your behalf.
Learn more →Claims Status Follow-ups
Track claims progress by having KallyAI call adjusters and claims departments for status updates and next steps.
Third-Party Coordination
Coordinate with body shops, contractors, and medical providers to schedule assessments and gather repair estimates.
Quote Gathering
Collect quotes from multiple carriers for comparison by delegating the initial inquiry calls to KallyAI.
Frequently Asked Questions
Can KallyAI call any insurance carrier?
Yes, KallyAI can call any insurance carrier in the US. It navigates their specific phone systems and reaches the appropriate department for your inquiry.
How does KallyAI help with claims processing?
KallyAI can call claims departments to check status, gather required information, and coordinate with third parties like body shops or contractors. You receive detailed summaries of each interaction.
Is the call documentation suitable for E&O records?
KallyAI provides detailed call summaries and transcripts that can support your documentation requirements. They create a record of carrier interactions for your files.
Can KallyAI handle multiple carrier calls simultaneously?
Yes, you can delegate calls to multiple carriers at once. KallyAI processes them and provides summaries as each call completes.
How does KallyAI handle complex carrier phone trees?
KallyAI is trained to navigate insurance carrier phone systems, selecting appropriate menu options to reach underwriting, claims, or service departments based on your specific need.